TDI is a privately-held company based in Scottsdale, Arizona. For over 20 years TDI has provided market leading technology to the contact center marketplace.
The Company focuses on providing solutions that maximize the effectiveness of revenue producers in contact centers. Applications include additional Customer Interaction Management technologies which deliver contacts to agents, CRM technologies which allow agents to increase revenues for the business, and Workforce Optimization solutions for coaching and training. Our customers market and sell products and services directly to consumers. We have developed market leading positions in the communication services, publishing, vacation ownership and financial services markets.
- Customer Relationship Management (CRM):
- Revenue Campaign Management
- Flexible, Telephony-Integrated Desktop for revenue producers
- Allows for rapid application development and automation of processes surrounding transactions
- Toolkit for business users for on-the-fly modifications
- Customer Interaction Management (CIM):
- Efficiently captures and routes inbound and outbound contacts to agents
- Highly compliant
- Voice Broadcasting IVR with transfer options
- Integration with most major switches
- IP Telephony platform in development
- Workforce Optimization (WFO):
- Quality Monitoring and Recording
- Real-time performance statistics - dashboard
We measure our success by our customers’ success. Our leadership team each has over twenty years experience in the industry and our staff has a reputation for consistently exceeding customer expectations.
