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• TDI Project Review
  
  Sales Engineering prepares a Detailed Design Specification (DDS) that communicates project management information and customer expectations determined during the Discovery visit with the customer (conducted prior to proposal preparation). TDI Sales Engineering and Project Management conduct an internal meeting to ensure understanding of the project scope and to assign a Project Manager. Unique requirements and development specifications are identified, and resources are assigned and scheduled.


• Kick-off Meeting
  
  A TDI team meets with the customer to walk through each step in the installation process. The customer provides room diagrams and identifies key personnel. Customer expectations, initial database design, and application set requirements are identified and reviewed to ensure complete understanding on behalf of all parties.


• Application Development
  
  An essential component of the Liberation Platform is the database application setup. When setting up the database, the TDI Project Manager analyzes your business needs, sources of data, types of data, types of campaigns, frequency of inventory reuse, data precedence, etc., to develop a database application that allows you to effectively manage your data within the Liberation system. The database is designed to keep a single record for each telephone number that is imported or generated in the system. Sophisticated import routines that use data type precedence rules to determine how to handle the import, export, and special processing of records are created. Automated jobs are set up to keep track of contacts. Export routines can be set up to run nightly to send sales information to other systems, or to archive information to separate tables.


• Project Management
  
  The TDI Project Manager works with the customer’s Project Manager to ensure that the Liberation system is tailored to the customer’s specific needs. Along with sample database files from the customer, TDI fully tests the applications before the initial installation. The TDI Installation/Coordination team works with the customer’s facility contacts to ensure implementation readiness.


• On-site Installation and Training
  
  The TDI Installation/Coordination team is scheduled, and applicable components of the system are assembled and tested at TDI prior to shipment to the customer. When the TDI Installation/Coordination team arrives at the customer site, the Installer physically begins to set up the Liberation system while the Project Manager facilitates final testing of customer-specific configurations and applications. On the second day, the TDI Project Manager conducts Liberation Management Essentials (campaign management) training on-site for customer managers and supervisors.


• On-site Agent Training
  After Liberation Management Essentials (campaign management) training is completed, TDI trains agents and remains on-site while the customer runs two calling shifts. By the end of a four-day schedule, customers have a tailored and fully operational system that is returning benefit.


• Post-installation Call
  After installation is complete, the TDI Project Manager stays in contact with the customer to ensure that the Liberation system is operating smoothly. TDI can access the system via remote access capability to monitor system operation and help answer questions about configuration or processes.