DialogGuide™: The graphical user interface at the agent’s desktop
Your agents are your most vital link to your customers so providing them with easy-to-understand and easy-to-use script dialog is vital. Luckily, Liberation’s powerful DialogGuide makes sure your agents have the information they need when they need it most.
DialogGuide acts as an agent’s campaign dashboard by encapsulating workflow, call control, dialog requirements, key offer details, and a knowledge base for each and every call your agents step through.
DialogGuide uses branched logic to prompt agents with the most helpful course of action and the best product recommendations, exponentially increasing agent professionalism and success, and customer satisfaction and sales.
DialogGuide, the most powerful customer interaction software in the industry, delivers the following attributes:
- Displays customer information and a call guide to assist agents during conversations with customers
- Creates promotional response management scripts designed to maximize revenue with each contact
- Facilitates access to information from databases throughout the business
- Shares information obtained during customer interaction with other enterprise systems, and launches fulfillment activities with that information
- Promotes dynamic scripting and allows more experienced agents to jump to any enabled topic in the call-flow outline
- Allows agents to view up-to-the-minute individual and group performance statistics to motivate agents toward increased sales performance and higher levels of success
