TDI understands the importance of supporting its customers throughout the entire business cycle – from the purchase process, through deployment and on through normal daily operation.
To ensure that the experience of owning and operating your Liberation system is exceptional, TDI offers a comprehensive range of services. These services are available to assist you in all aspects of system design, implementation, and management, and include the following:
- Professional Design and Development Services
- TDI Project Review
- Kick-off Meeting
- Application Development
- Project Management
- On-site Installation and Training
- On-site Agent Training
- Post-installation Call
- Educational Services
- Operational training
- Liberation Management Essentials
- Advanced training opportunities
- Customer Support
- Customer service 24 hours a day, 7 days a week.
- Automatic Email Ticket Notification
- Issue Escalation
- System Maintenance and Repair Services
- Parts replacement
- Remote diagnostics
- On-site maintenance services
- Software enhancements
- TDI KnowledgeBase
