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The Liberation Platform has been continuously enhanced and provides the best contact rate in the industry. Liberation users enjoy the benefits of Liberation’s highly optimized pacing software, which ensures the maximum rate of contact and agent talk time with minimal abandonment and between-call cycle time. The results have been dramatic. One TDI customer reported savings of over $6 million dollars in a 2-year period.

• Predictive Dialing:
Unlike many dialing algorithms that are only effective for large agent groups, Liberation’s patented dialing algorithm is effective for groups with as few as three agents. With predictive dialing, the supervisor can choose an over-dial, or pass-call rate, for the campaign. The rate identifies the maximum number of passed calls to allow per 100 dials. The pass-call rate is fully adjustable for each campaign and can be set as low as 0%.
The algorithm conducts multiple calculations at sub-second intervals for each dialing attempt. The dialing application also recognizes and detects busy signals, no answers, disconnects, and answering machines. When the system detects a live connection, it passes the call with the associated data to the next available agent in less than a quarter of a second.
• Preview Dialing:
Preview dialing is a valuable option for campaigns with record data, such as historical information for major customers, that should be reviewed by the agent before the call is initiated. Liberation supports three types of preview dialing: immediate dialing, time-delayed dialing, and agent-initiated dialing. Each dialing type delivers the appropriate data screen to the agent before dialing the number.
• Manual Dialing:
Say, for instance, you’ve got a list of phone numbers that’s been generated from a mail-in promotion. Rather than going through the process of entering the numbers and other information into the system and then building a campaign, agents can be assigned to dial manually. The agent uses the DialogGuide keypad to dial the number and a special data entry screen to capture and report manual-dial results. But you don’t have to dedicate an agent solely to manual dialing; you can authorize an agent on a predictive or preview campaign to switch to manual mode whenever necessary.
• Unattended Dialing:
The Liberation system can be configured to run unattended campaigns that automatically dial according to a schedule and play a message to live connections and answering machines, without the use of agent stations. Choose from a multitude of distinct messages, and play a different message for live connects and answering machines. For example, you can configure one message to play for customers in a specific area code and a different message to play for any other customers. Liberation can also be configured to transfer a customer contacted by an unattended campaign to an internal extension or an outside telephone number.
• Non-Dialing:
When you have existing customer records that require updating or editing, but not customer contact, use the non-dialing campaign.