Today’s industry leaders all face the same challenges: attaining, retaining, and expanding market share; effectively promoting and selling services while maintaining margins and supporting existing customers; improving agent efficiencies to contain costs; and meeting compliance restraints, just to name a few.
TDI knows that, although we all share core commonalities, your business needs a customized solution predicated on your individual client base. Liberation, TDI’s innovative technical solution, is designed to help each industry leader not only meet these challenges, but conquer them.
- Newspaper Publishing
- Cable MSO
- Travel & Leisure
- Healthcare
- Mortgage
- Collections
- Insurance
- Other Financial Services
- Improve customer service:
- Increase agent focus and performance
- Enable your agents to deliver consistent, professional messages using customized DialogGuide scripts
- Reduce the number of calls required to complete transactions
- Boost revenue:
- Implement highly targeted and effective sales and up-sell/cross-sell campaigns
- Reduce staffing by optimizing the availability and performance of agents
- Decrease day-to-day IT involvement and the capital investment and operating costs required to implement campaigns
- Extend the use of legacy systems (including CSG, DST, and Convergys back-office billing systems; Avaya, Nortel, Siemens, Inter-Tel, and Aspect PBX systems; and digital recording systems) through open standards and flexible integration
- Mitigate liabilities with federal, state, and local telemarketing laws
- Analyze campaign results using customized campaign, agent, and sales performance reports
- Easily import, update, and export campaign calling list data to front-office and back-office systems
