TDI offers a comprehensive and flexible technology platform for businesses interested in accelerating revenue and improving the efficiency of revenue producers.
The Liberation® platform incorporates computer telephony integration, customer interaction, and sales campaign management tools delivered through an innovative desktop interface. Our unique solutions team uses a proven approach to automate processes and measure a company's performance against its established sales and service goals.
The scalable and open Liberation platform includes:
- Customer Interaction Management (CIM): The contact center infrastructure technology that delivers contacts to revenue producers (agents)
- Customer Relationship Management (CRM): Robust desktop, sophisticated database and back office system integration applications that help revenue producers manage contacts
- Workforce Optimization (WFO): Applications that help managers enhance revenue producers’ performance
TDI offers solutions tailored to the unique sales and productivity best practices of the publishing, cable, vacation ownership and financial services industries.
