Screen Recordings are Business Intelligence. See what you've been missing.
Encore Screen Recorder taps the potential of your customer contacts like never before. For the first time, you and your agents can watch your transactions unfold before your eyes. See how your desktop environment, helps your agents maximize customer satisfaction, and uncover the challenges they face. This is real Business Intelligence.
- Usability testing
- Time/Motion studies
- Process analysis
- Development of training materials
- Transaction verification
- Dispute resolution
A picture is worth a thousand words. The core of any contact center is its agents. And their success means your business succeeds too. Encore Screen Recorder with CenterPlus puts you in their shoes like never before. Observe their triumphs and challenges to quickly identify and overcome weaknesses. Reward strengths with bonus points, and involve them in a positive experience every step of the way. Here's just some of the ways recorded screens contribute to the performance optimization formula:
- Lock onto raw key performance indicators
- Identify training gaps and new learning opportunities
- Maximize use of on-screen tools
- Eliminate wasteful distractions (games, personal web use, etc.)
