Experience the genius of Encore™, the most powerful voice/data call recording, logging, and management system available anywhere. With Encore in your call center, you'll monitor, log, review, retrieve, evaluate, organize, and catalog voice and data in a simple-to-use Windows XP Pro/2003 Server environment. Plus, you'll achieve near-real-time verification of voice, chat, email, and fax transactions, too. No other system combines so many features and this much flexibility in such a compact, reliable, and affordable package.
Central control for the entire system is a Windows XP Pro server (Windows 2003 Server is optional) which coordinates monitoring, logging, evaluation, archiving, and retrieval functions for all of your agents. CenterPlus adds integrated monitoring, evaluation, reporting, and coaching tools. Encore Response and Encore Audition add inbound and outbound voice applications for play back, live access, voice response, conferencing, and notification. All Encore applications work together seamlessly in the single server.
Encore provides instant access to voice and data through any number of secured stations. Tagging each recorded segment with key words or codes and providing an icon-based user interface makes browsing and retrieval as fast as a keystroke or mouse click. Whether your primary use is agent monitoring and training, order verification, archiving, or all three, Encore gives you the flexibility of real-time monitoring, selective review via browser, and digital storage with fast, random-access playback.
Since Encore uses a Windows graphical format and web browser, our system is extremely easy to learn and to use. Make on-screen selections with just a point and click. Play back voice selections, or monitor live calls, on any Windows PC. It's a design that not only increases efficiency, it also smoothes system installation and administration. Encore is easy to configure for single-site call centers, and expands just as simply for multiple sites, with all data archived centrally and accessed via LAN, WAN, or Internet connections.
If you're looking for system flexibility, nobody beats Encore. For recording, choose host, programmed, or agent control. Capture entire conversations or selected segments. Call centers requiring real-time order verification can review calls and on-screen data simultaneously, making data corrections as they listen. And since our system is not host specific, it works with any database management program you use. Archive storage choices include DVD, CD-ROM, or digital tape. When your customers need copies of archives, Encore automatically installs the selected database and browser software, creating a self-contained CD or DVD that your clients access through their own PC. With Encore's telephone playback feature, Audition, you can offer customers the option of accessing and reviewing their recording and even live call by phone. Encore Web Explorer provides a secure, Internet-accessible alternative to dial-up.
Work locally, through a wide-area network, via an Internet connection, or in the distributed workspace of a virtual call center. Passwords allow your authorized employees or your customers to phone in and monitor agent conversations, either live or recorded. With Encore's built-in programmable security system, you decide what levels of information each authorized caller may access. And you can be sure that your call center's activities will be locked away from all others.
When it comes to value, Encore is clearly the better choice, with more leading-edge features than any competitor, yet at a significantly lower price. Plus, since Encore is fully scaleable, it easily grows with your company's needs without straining your budget. Trading up from a DOS or OS/2-based recorder? Encore is your best choice, too. As a drop-in replacement for many obsolete systems, Encore can deliver substantial savings over the original vendor's "forklift" replacement. In many cases, we can import existing databases, read archives, and attach Encore to the same host and PBX interface software.
