Customer Relationship Management – a category of investments in software applications that discipline and track results for the various sales campaigns and customer interactions a company wants to manage. These applications also include enforcement of business rules, workflow, and data capture to manage the customer experience.
Robust desktop, sophisticated process automation applications that improve results for revenue producers:
- Campaign Manager
- Dialog Guide
- DialogWizard
- Direct Access to back office systems
- E-Mail Agent
- Web Agent
- Schedule Manager
- XML/Web Services Interface
- QAS QuickAddress Pro
- Remote Agent
- Credit Card Authorization and Encryption
- Payment Applications Best Practices Certification
