Campaign VoiceMail (CVM) enables inbound customers to leave a voice message and hang up instead of waiting for an agent. Voice mail messages are saved and can be reviewed later by either agents or supervisors.
Campaign VoiceMail enables your customers to avoid being left on hold for long periods. Agents can maintain customer contact, even when they’re not logged in. And CVM frees up phone lines faster.
Using Campaign VoiceMail, you can:
- Configure rules about how an inbound customer will interact with voice mail.
- Configure the mailbox properties, such as size limits and timeout values, and what messages to play at different times for different users.
- Assign a custom greeting to each campaign.
- Set up names and passwords used to access recordings.
- Lock access to the mail box so that only one person at a time can listen, change, or delete recordings
- Define the Continue to Hold and Max Hold prompts for each campaign.
- Check statistics of how many new and unread messages are available for each campaign.
