AutoPilot enables the Liberation system to automatically switch agents from one campaign to another when a predetermined campaign goal is met. You establish goals, set rules, and select the target campaign in advance. As the campaign runs, AutoPilot monitors campaign progress and switches agents from campaign to campaign as successive goals are attained – all with minimal supervisor intervention.
Liberation has always enabled supervisors to monitor campaign progress and manually reassign agents when the campaign goal is achieved. AutoPilot automates this process completely, reassigning agents faster and freeing supervisors to focus on other important campaign and agent management tasks
Business benefits of AutoPilot:
- Automatically reassigns agents when campaign goals are reached
- Faster than manual reassignment
- Supervisors are free to concentrate on other management tasks
The AutoPilot feature enables you to:
- Create sophisticated customized rules
- Set campaign goals
- Specify the target campaign
- Better manage agent resources
